Our Services
Residential Services
Diagnostics & troubleshooting
Tired of annoying error messages and unpredictable behavior? Give us a call. Whether a software or hardware issue, we'll help determine the source of the problem and either fix it remotely or provide expert guidance towards a solution.
Maintenance & optimization
If your PC or Mac starts up and runs, but not like it used to, it may be time for some routine maintenance and startup optimization. If an app is hogging resources or too many are launching in the background, we can help you take back control.
WiFi setup & internet connection support
As every kid knows, WiFi is LiFe. If your connection keeps dropping, we'll figure out if it's your internet service provider, or a problem on your side, and get it fixed ASAP. We're also great at router and extender setup.
Email & online account support
Ready to replace that aging AOL or ISP email account, but find the prospect more than a little daunting? No worries. We'll make the move a lot easier, whether you use Outlook, or browser-based email (or even AOL “You’ve got mail!” desktop), we can help. Contacts and calendar can come, too :)
Virus removal & malware protection
All it takes is one wrong click to turn your computer into a personal pop-up machine. From minor annoyances to more serious threats to your finances or identity, we're here to help with quick cleanup and prevention. Privacy concerns? Not with a VPN to keep you safe from prying eyes.
Computer setup, file transfer, & backup
In the market for a new computer, but need help with transferring your files and apps? Give us a call. We’ll make the transition seamless, and take care of any additional setup, including automatic backup to keep your files and photos safe.
Printer configuration and support
Print jobs stuck in the queue? Can’t remember the last time your scanner actually worked? We can help salvage your existing multi-function printer, or help with configuration of its replacement.
Apple and Android mobile device support
Need email on your mobile or tablet? Calendars not syncing? Contacts missing? Nearly out of space and not sure why? From the mysteries of iCloud, to the wonders of printing from your phone, we can make mobile magic happen.
Amazon Echo and IoT Support
Alexa is amazing (if a little thick at times), but getting it setup and working the way you expect might be a bit challenging. We'll help you more fully realize the potential of these ubiquitous (for better or worse) devices.
Not seeing your issue mentioned? Don't hesitate to ask about it -- we can probably help.
Services
Computer Support
Commercial Services
Many of the services we provide crossover from home to business. In addition to those particular services, we also provide more specialized remote support options for the commercial market.
Microsoft 365 (Email, Azure, Sharepoint)
Microsoft provides affordable email and file hosting services, along with their desktop apps that fully-integrate, to create a great ecosystem for business. We're well-versed and eager to help.
Google Workspace (formerly G Suite)
Another fantastic email and data solution, which we're quite fond of. Like Microsoft's offering, setup and configuration can be a little daunting. Whether you're already using it, or want to move to it, we'll lend a hand.
Network security & VPN support
These days, with ransomware attacks making headlines, you can’t afford to take chances. Hardware firewall configuration. PII protection. Secure remote desktop protected with a VPN and MFA. Lots of threat vectors, so let's secure that perimeter!
Ransomware and phishing support
From password compromises to your worst ransomware nightmares, let us help with remediation and recovery, and mitigate future incidents with industry-leading endpoint detection and response (EDR) tools and best practices. In many cases, you can avoid paying off the bad guys.
Data protection
A bulletproof data backup and recovery solution is absolutely critical to protect your business from the inevitable. Acronis, Carbonite, Veeam, or a hybrid combo -- there are lots of great solutions out there -- let's find and implement one that's right for you.
Cloud migration
Need to move from on premise to Azure? Considering an AWS-hosted server? Or maybe you're looking at Google Cloud? Cool. We'll make the IaaS transition much less painful.
Software installation & support
QuickBooks? Sage (Peachtree)? Or something a bit more proprietary? Regardless, if you need help getting your software installed and functional just call. We have quite a few tricks up our sleeve for getting these programs to behave.
Windows Server & Active Directory support
AD and on premise servers are still very much a thing, and very much benefit from proper configuration and maintenance. No worries, just reach out. We'll get your schema upgraded, DNS forwarders forwarding, and drives mapped in no time.
NAS setup and support
Synology or QNAP, network attached storage devices are remarkably versatile, able to replace a server in many situations, and keep your data on premise, but very safe and highly-available from remote locations. Ease of configuration is another story, but that's why we're here.
Network printing & scanning
Kyocera, Xerox, Sharp, Ricoh, Toshiba... We've configured them all over the years, many, many times. Which is good, because it takes LOTS of experience to configure them correctly. If you've tried getting scan to folder or scan to email to work... and tried... and tried... you know what we're talking about. Brutal.
Email, domain & SSL support
GoDaddy, Network Solutions, Rackspace, etc., whether you need help with mailbox setup, DNS zone records, or SSL certificate installs, we've been around the block enough to appreciate how impenetrable this stuff can seem. But, we're host geeks, so this stuff is fun for us :)
PCI Compliance guidance
Probably invented by a sadist. If you're a small business trying to navigate the IT wasteland of PCI compliance, with no relief in sight, contact us. We'll lead you to greener pastures of credit card processing serenity.
Custom-built quantum computers
Kidding! We can't build those yet :( But qubits are AMAZING!!
