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Privacy Policy

Last updated: December 22, 2020


1. Your privacy matters to us
RemoteIn is committed, both legally and ethically, to respecting your privacy rights and concerns. As such, we have established and implemented this Privacy Policy to inform visitors and users of our Site (“Site” as defined in our Terms & Conditions -- click here to view), of what personal information we collect, and how we use, share, and protect such information. If you have any questions regarding this information or our privacy practices, please see the section entitled Contact Us at the end of this Privacy Policy.

Additionally, it should be noted, RemoteIn is simply and solely in the very time-consuming business of tech support and does not engage in any activities related to the dissemination or selling of client information. Our core ethos prohibits any such activities.

2. Agreement to terms
All activities which you engage in through this Site are voluntary. You are not required to provide any personal information to us unless you choose to contact us or utilize our Platform (“Platform” as defined in our Terms & Conditions). If you do not agree with the terms of this Privacy Policy or our Terms & Conditions, then you should immediately discontinue use of the Site without providing us any personally identifiable information.


3. Effective date and changes to this notice
This Privacy Policy is effective as of the date above and will remain in effect until a new notice supersedes it. We may choose to update this Privacy Policy at our discretion, so you should check this page periodically as the terms may change from time to time. The most recent version of the notice will be reflected by the “last updated” date noted at the top of the page. Your affirmative consent or continued use of the Site will constitute your acknowledgment of the notice in its current version and your understanding of the terms of this Policy.


4. The information we collect
We receive, collect, and store information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login for RemoteIn (if applicable); e-mail address; computer and connection information and Booking history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, phone number); payment details (including credit card information and billing address), comments, feedback, product reviews, recommendations, and personal profile.

5. How and why we collect information
When you contact us via our website, or other means, or conduct a transaction with us via our payment processor options, as part of the process, we collect personal information you give us such as your name, email address, and phone number. Your personal information will be used for the specific reasons stated in this policy, such as:
 

  • To provide and operate the Platform;

  • To provide our clients with ongoing customer assistance and technical support;

  • To contact our visitors and clients with general or personalized service-related notices and promotional messages, and technology-related news and security bulletins;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.


6. How we store visitor and client information
Our business website is hosted on the Wix.com Site. Wix.com provides us with the online platform, including customer relationship management tools, that allow us to provide our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
 

7. How we communicate with our visitors and clients
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

With your consent, we will also send out periodic emails regarding our service offerings, promotions, discounts, security concerns, and computer and technology-related news we feel may be of interest or benefit to our clients. Any such emails will contain an opt-out link that will allow you to remove your email address from our mailing list.


8. How we use cookies and other tracking tools

8.1 Cookies

A cookie, in the context of information technology, is a small string of information that the website you visit transfers to your device for identification purposes. Cookies can be used to follow your activity on the Site, and that information helps websites to understand your preferences and improve and personalize your website experience. Cookies are also used for such activities as remembering your username and password. You can turn off all cookies in the event you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. There are also software products available that can manage cookies for you. Please be aware, however, that when you choose to reject cookies, you may lose access to certain features of our Site. Most cookies are “session cookies” which means that they are automatically deleted at the end of each session. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you a chance to decide whether to accept it.

 

If you are interested in more information about interest-based advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s Consumer Opt-Out link or TRUSTe’s Advertising Choices Page to opt-out of receiving tailored advertising from companies that participate in those programs.

 

A web beacon is an invisible pixel-sized graphic image on a web page, web-based document or e-mail message. It helps us do things like view the URL of the page on which the beacon appears and the time the Site, document or email in question is viewed. They can be used to confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized online experience.

 

8.2 Device information

We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Site. For example, we may collect and analyze information such as (a) IP addresses, geolocation information, unique device identifiers and other information about your mobile phone or other mobile device(s), browser types, browser language, operating system, the state or country from which you accessed the Site; and (b) information related to the ways in which you interact with the Site, such as: referring and exit pages and URLs, Site type, the number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Site, the frequency of your use of the Site, error logs, and other similar information. As described further below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.

 

8.3 Analytics

We may also collect general information resulting from your activity on the Site, including your preferences and other tendencies. This includes anonymous “traffic data” or tracking information provided by the website’s host or similar provider of such information (i.e., Google Analytics) that does not personally identify you but may be helpful for marketing purposes or for improving the Sites we offer. Analytics is the process of collecting, analyzing, and reporting aggregate data. This information may include which pages are visited, in what order the pages are visited, when a visitor or user accesses a page, how long they may stay on a particular page, and where they are located. It may also provide information about what browser, network, or device is used to visit our Site. To learn more about Google Analytics and how to opt out, please visit www.google.com/analytics/learn/privacy.html.

 

In addition, when you visit or use our Site, we may also log your anonymous IP addresses, a unique identifier for your computer or other access device. This helps us diagnose problems with our server, to administer our Site, or to display the content according to your preferences.

 

Along with Google Analytics, other applications offered through the App Market of Wix, our hosting platform, may place cookies or utilize other tracking technologies through Wix´s services, and they may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by our Privacy Policy.
 

9. How you can withdraw your consent
If you do not want us to process your data anymore, please contact us at support@remoteinpc.com, and discontinue your use of the Site.
 

10. Questions and your contact information

If you would like to: access, correct, amend, or delete any personal information we have about you, you are invited to contact us at support@remoteinpc.com.

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